Customer charter

KOBC Customer Charter

Korea Ocean Business
Customer charter

Enactment 2019. 11. 15.

All corporation's employees support shipping companies to stably introduce ships and secure liquidity.
By strengthening the competitiveness of Korea's shipping industry, e.g. providing services necessary for growth of the shipping industry, the KOBC. To develop the national economy and boost quality and value of people’s lives, the KOBC shall practice the following:

  • One. We will become an institution trusted by customers by providing fair and transparent operation with customer satisfaction as the
    top priority.
  • One. We will provide a variety of support systems based on our expertise to grow with Korean shipping companies.
  • One. We will serve our customers promptly and kindly with a customer-centric approach.
  • One. We will maximize customer satisfaction by continuously improving services based on customer participation and communication.

The corporation will establish specific service performance standards to keep its promises to customers and faithfully put them into practice.

Employees of Korea Ocean Business Corporation